Refund policy

Effective date: July 17, 2026

This Return and Refund Policy applies to purchases made from PERFUMESET CLUB ("we", "us" or "our") through this online store. It forms part of our Terms of Service. Nothing in this Policy excludes, restricts or modifies any consumer guarantee, right of withdrawal, remedy or other right that cannot lawfully be excluded under the law applicable to you.

1. Final sale and change-of-mind purchases

Except where applicable law gives you a mandatory right to cancel or return an order, perfume gift sets are final sale once sold. We do not accept returns, exchanges or refund requests solely because you changed your mind, no longer want the product, selected the wrong set, dislike a fragrance, expected a different scent profile, or found the product elsewhere at a different price.

Where a mandatory cancellation or withdrawal right applies, including qualifying distance purchases by consumers in the United Kingdom or European Union, you may notify us of withdrawal within 14 days after delivery. Returned goods must be sent back within the legally required period and, to the extent permitted by law, must be unused, unopened, complete and in their original sealed packaging. You are responsible for the direct cost of return shipping unless the goods are defective, incorrect, or applicable law requires otherwise. Opening, testing or handling beyond what is reasonably necessary to inspect the goods may result in a lawful deduction for diminished value and, where a statutory exception applies to opened sealed goods, may end the right of withdrawal.

2. Damaged, defective or incorrect goods

If an item arrives broken, leaking, materially defective, incomplete, or different from the item ordered, contact us promptly. We will assess the evidence and provide the remedy required by applicable law, which may include replacement, repair, partial refund or full refund. Where the problem is major or cannot be remedied within a reasonable time, we will provide the remedy to which you are legally entitled.

To help us resolve a transit or quality claim quickly, please contact us within 48 hours of delivery where reasonably possible and provide your order number, the shipping label, clear photographs of the outer parcel, inner packaging and affected item, and an unedited unpacking video if available. A delay in reporting does not remove any non-excludable statutory right, but it may make it harder to establish when and how damage occurred.

3. Dispatch records and delivery evidence

We may photograph or record the parcel, product condition, quantity, protective packaging, shipping label and handover to the carrier before dispatch. These records, together with carrier scans, delivery photographs, weight records and tracking events, may be considered when assessing a claim. They are evidence of dispatch condition and content, but they do not conclusively override reliable contrary evidence or any mandatory consumer right.

4. Address accuracy, failed delivery and unclaimed parcels

You must provide a complete and accurate recipient name, street address, unit number, postal code, telephone number and any access information required for delivery. Review the address carefully before submitting your order and contact us immediately if a correction is required. We cannot guarantee changes after fulfilment begins.

To the fullest extent permitted by law, we are not responsible for non-delivery, delay, loss, return, disposal or additional charges caused by an incorrect or incomplete address supplied by the customer, refusal to cooperate with the carrier, failure to collect the parcel, or failure to pay lawfully disclosed import charges. Such events are not automatically eligible for a refund. If a parcel is returned to us and remains saleable, we may offer re-shipment at your cost or refund the recoverable product value after deducting actual outbound, return, handling, customs and payment costs where lawful. If the parcel is lost, destroyed or unrecoverable because of customer-supplied address information or customer inaction, no refund is due where permitted by law. This section does not limit rights that cannot legally be excluded.

5. Return authorization and condition

Contact us before sending any item. Returns must be authorized and sent to the address we provide; do not return goods to an address shown on a parcel without approval. You are responsible for using suitable protective packaging and a tracked service. We may refuse unauthorized, used, altered, incomplete, contaminated or damaged returns except where refusal would conflict with applicable law. Promotional gifts and all components of a set must be returned when a full-order refund is requested.

6. Refund timing

After an approved return is received and inspected, we will notify you of the decision. Approved refunds are issued to the original payment method. We normally initiate a refund within 10 business days, although your bank or payment provider may require additional processing time. Original expedited shipping, return shipping, customs duties, taxes and payment fees are non-refundable unless the item was defective or applicable law requires reimbursement.

7. Cancellations before dispatch

We may accept a cancellation request before fulfilment starts, but cancellation is not guaranteed. Orders already packed, transferred to a carrier or otherwise entered into fulfilment may be treated as dispatched. We may cancel and refund an order where stock is unavailable, payment cannot be verified, fraud is suspected, an obvious pricing error occurred, or shipment would breach law or carrier restrictions.

8. How to make a claim

Email w1105346976@gmail.com or contact WhatsApp at +86 176 0848 8586. Include your full name, order number, delivery date, requested remedy and supporting evidence. We aim to reply within 24 hours. Please allow us a reasonable opportunity to investigate and propose a lawful resolution before beginning a payment dispute; this request does not restrict any right to contact your payment provider or a competent consumer authority.

9. Mandatory local rights

Consumers in Australia retain all rights under the Australian Consumer Law, including remedies for goods that fail a consumer guarantee; we are not required to provide a remedy for a simple change of mind. Consumers in the United Kingdom, European Union, Canada, the United States, the Middle East and other regions retain all non-excludable rights under applicable local law. If a provision of this Policy conflicts with such a right, the mandatory rule applies only to the extent of that conflict and the remainder of this Policy continues in effect.